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Welcome to the Energy Supplier Portal

Provided by Energy Ombudsman, we use complaints to help the energy sector deliver better customer service with 20 years of experience.

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What our members say about our service

We really value the collaborative and open relationship it has with the Energy Ombudsman and by working together have been able to enhance the way we do things for our customers.
EDF Energy

We pride ourselves on delighting customers. It's really important to us that customers are treated fairly, so having an independent and impartial voice in the Energy Ombudsman helps to deliver that.
Love Energy Savings

We really appreciate your collaborative approach and find your input invaluable when trying to resolve challenging or complex customer concerns.
So Energy

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How we work with our members

We provide fair and impartial decisions with over 20 years experience
Our secure online system provides dynamic access to case updates
Both sides can easily upload supporting information
We send regular service update emails to keep them up-to-speed
Direct contact for deeper understanding on complex cases
Insights based on real customer disputes to improve their service
Data reports identifying trends presented at regular free B2B events
Group and one-to-one training opportunities available on request

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Welcome to the Energy Supplier Portal

What our members say about our service

How we work with our members

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